Frequently Asked Questions

When emergencies strike, you need clear answers and fast, reliable support. Hightower Disaster Restoration has been helping Connecticut homeowners and businesses recover from fire, smoke, water, storm, mold, asbestos, biohazard, and trauma-related damage since 1983. 

Whether you’re dealing with an active emergency or beginning the remediation process, this FAQ page will help you understand what to expect—and how our team is here to guide you every step of the way.

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General Questions

What types of damage does your company handle?

We provide full remediation and cleanup services for:
Fire and smoke damage

  • Water and storm damage
  • Mold removal (remediation only)
  • Asbestos removal
  • Trauma and crime scene cleanup
  • Biohazard cleanup
  • Disaster and emergency cleanup

Do you serve both residential and commercial properties?

Yes. Hightower Disaster Restoration works with homeowners, landlords, property managers, and commercial property owners throughout Connecticut.

Are your technicians available 24/7?

Yes. Our team can be reached 24/7 to provide immediate assistance for fire, smoke, and water emergencies.

Can you help me navigate the insurance claim process?

Absolutely. We guide our clients through every step and handle direct communication, as well as billing, with insurance companies. Our clients can be as involved, or hands-off, as they prefer.

Mold, Water, and Environmental Concerns

Do you offer mold testing?

No. Hightower Disaster Restoration does not perform mold testing. We specialize exclusively in mold remediation, following EPA and IICRC standards for safe and effective removal.

How do you handle mold remediation?

Our remediation technicians use advanced moisture detection tools, air scrubbers, and industrial HEPA vacuums to locate mold at its source, remove it safely, and prevent future growth.

Can Hightower handle asbestos removal?

Yes. We provide professional asbestos removal for both residential and commercial properties.

How fast can you respond to water damage?

Our team is available 24/7 and can dispatch remediation technicians immediately to begin water extraction, drying, and damage mitigation.

Fire, Smoke & Storm Damage

What should I do after a fire or smoke incident?

Call Hightower Disaster Restoration as soon as possible. Our technicians can start immediate smoke and fire damage remediation and guide safety, cleanup, and insurance steps.

Do you offer construction or rebuilding services after damage?

No. Hightower Disaster Restoration does not offer construction services. We focus exclusively on remediation and cleanup, preparing your property for the next stage of restoration.

Biohazard, Trauma & Crime Scene Services

Do you provide trauma or crime scene cleanup?

Yes. We offer discreet, professional cleanup for trauma scenes, crime scenes, and biohazard situations, restoring the affected area to a safe condition.

Is my privacy protected during a trauma cleanup?

Absolutely. Our team handles all sensitive situations with compassion, confidentiality, and professionalism.

Process & Guarantees

Do you offer free inspections?

Yes. Hightower Disaster Restoration provides free inspections for all services.

Do you guarantee your work?

Yes. Every service we provide is backed by a full satisfaction guarantee.

Do you use subcontractors?

No. All work is performed by trained, in-house remediation technicians.

What is your service area?

We proudly serve residential and commercial clients throughout the state of Connecticut.